Политика возврата средств
. Cancellation Policy Overview:
- All cancellations must be made in accordance with the terms and conditions outlined in the original booking agreement.
- Customers are encouraged to review the cancellation policy specific to their booking, as it may vary based on the type of travel package or service.
- All cancellations must be done before 24 hours of each activity.
2. How to Request a cancellation:
- Cancellation requests must be submitted in writing via email or phone call to Agency.
Mail: info@strabontravel.com
Phone: +90 539 222 7354
- Include the following details in your cancellation request:
- Full Name
- Chosen Service
- Booking Reference Number
- Contact Information
3. Cancellation Fees:
- Cancellation fees may apply based on the proximity to the departure date and the type of travel service.
- Customers will be informed of any applicable cancellation fees at the time of booking.
- If cancellation is not made 24 hours in advance, no refund will be made.
- Exceptions may be made for extenuating circumstances, subject to review.
4. Refund Process:
- Refunds, if applicable, will be processed according to the original method of payment.
- Refund timelines may vary based on the payment provider and banking institution.
- Customers will receive confirmation of their cancellation and refund status via email.
5. Changes and Modifications:
- Customers may have the option to modify their booking instead of canceling, subject to availability and any associated fees.
- Modification requests should also be submitted in writing via email or through our customer portal.
6. Contact Information:
- For cancellation inquiries or assistance, please contact our customer support team:
- Phone: +90 539 222 7354
- Email: info@strabontravel.com
- Office Hours: 09:00 am – 05:00 pm
7. Additional Notes:
- It is recommended that customers review their travel insurance policy, as it may cover certain cancellation scenarios.
- Last-minute cancellations due to unforeseen circumstances will be handled on a case-by-case basis with a focus on customer satisfaction.
