Cancellation Policy

Cancellation Policy 1. Cancellation Policy Overview All cancellations must be made in accordance with the terms and conditions outlined in the original booking agreement. Customers are encouraged to review the cancellation policy specific to their booking. All cancellations must be made at least 24 hours before each activity. 2. How to Request a Cancellation Cancellation requests must be submitted in writing via email or phone call: Email: info@cappadociatravel.com.tr Phone: +90 539 222 7354 Include the following details: Full Name, Chosen Service, Booking Reference Number, Contact Information. 3. Cancellation Fees Cancellation fees may apply based on proximity to the departure date and type of service. If cancellation is not made 24 hours in advance, no refund will be made. Exceptions may be made for extenuating circumstances, subject to review. 4. Refund Process Refunds will be processed according to the original method of payment. Timelines may vary based on the payment provider. Customers will receive confirmation of their cancellation and refund status via email. 5. Changes and Modifications Customers may modify their booking instead of canceling, subject to availability. Modification requests should be submitted in writing via email. 6. Contact Information Phone: +90 539 222 7354 Email: info@cappadociatravel.com.tr Office Hours: 09:00 – 17:00 7. Additional Notes We recommend reviewing your travel insurance policy, as it may cover certain cancellation scenarios. Last-minute cancellations due to unforeseen circumstances will be handled on a case-by-case basis with a focus on customer satisfaction.